Maintenance information and updates We are experiencing issues with our email and any correspondence sent to @singlehop addresses is being delayed.
This is only affecting SingleHop emails, not customers email systems.
We expect this to be resolved later today.
To contact us, feel free to: Call 1866 817 2811 Contact us on live chat on SingleHop.com, or submit a ticket through LEAP.
Thanks for your patience!
The SingleHop Team.
SCHEDULED MAINTENANCE NOTICE
Maintenance Window: 08/31/10 2200 CDT – 09/01/10 0400 CDT
Maintenance Site: Datacenter ORD03
Expected Impact: Slight interruptions in network traffic during reconvergence
Affected Customers: All Customers in DC2/ORD03
Maintenance Description: Network staff will be updating network configurations on all devices in ORD03 to facilitate future scaling plans. Customers will see several short (4-5 second) outages in network connectivity during this window.
This maintenance will ONLY affect customers located in DC2/ ORD3.
To verify where your server is hosted, follow these steps:
Log into LEAP > Select the “servers” icon > click on the server that you are interested in > Under server details it will state “location”> If Location begins with a number (ie: 206.21), your server is in Datacenter 1, if Location begins with a letter (ie: ed.119), your server is located in our Datacenter 2 and may experience some increased latency and minor connectivity issues during this maintenance.
Thanks,
The SingleHop Team.
Hold the phone- we are having some telephone issues, we should have it resolved soon!
This maintenance notice is only for SingleHop’s 2nd Datacenter, located in Elk Grove Village. Again, we DO NOT expect any downtime to be associated with this maintenance, however some minor increased latency may occur as we switch connection between routers.
On August 25th 10PM- August 26th at 12AM one of our upstream providers will be doing maintenance on the network that will significantly improve redundancy and overall resiliency in their service. We do not expect any downtime from this mai
To verify where your server is hosted, follow these steps:
Log into LEAP > Select the “servers” icon > click on the server that you are interested in > Under server details it will state “location”> If Location begins with a number (ie: 206.21), your server is in Datacenter 1, if Location begins with a letter (ie: ed.119), your server is located in our Datacenter 2 and may experience some increased latency due to this maintenance.
OFFICIAL NETWORK OPERATIONS SCHEDULED MAINTENANCE NOTICE:
Maintenance Window: 08/25/10 2200 CDT – 00/26/10 0000 CDT
Maintenance Site: Datacenter ORD03
Expected Impact: Possibly increased latency during switchover
Affected Customers: All Customers in DC2/ORD03
Maintenance Description: A network upstream is re-routing an existing circuit to further improve redundancy and resiliency in network service. No downtime is expected to result from this maintenance.
Brandon Ewing says: Upstream engineers have confirmed that their maintenance was completed successfully without issue or downtime.
This evening we will be updating LEAP and it will not be available from 11PM Aug 17 (tonight) until Aug 18 12:30AM.
Thanks for your patience!
The SingleHop Team.
admin says: The update for LEAP has been concluded successfully,
Thanks for your patience.
RFO for August 9th 2010 affecting Clients in Datacenter 2.
Date/Time: 11:25 CDT Aug. 9th, 2010
Date/Time Resolved: 11:35 CDT Aug. 9th, 2010
Total Time Elapsed: 10 Minutes
General Explanation:
An unknown issue in an upstream’s router caused repeated network convergence events, which could cause temporary routing loops, or increased latency from the customer perspective. Additional measures have been put in place to protect against future occurrences. The upstream is working with the router vendor to identify the exact fault for repair.
Preventative Measures:
Additional monitoring and rapid response steps detailed in NOC playbook to respond quicker to future occurrences. Upstream is working with vendor to identify and resolve exact fault that led to convergence issues.
Connectivity issues at Datacenter 2- techs are aware and working to resolve it.
Andy Pace says: Network technicians have stabilized the situation, but are still investigating the root cause at this time.
Please standby for further updates.
Brandon Ewing says: At this time, the network team reports that normal service has been restored. Upon analysis, it appears that an unknown issue in an upstream’s router caused repeated network convergence events, which could cause temporary routing loops, or additional latency from the customer perspective. Additional measures have been put in place to protect against future occurrences. The upstream is working with the vendor to identify the exact fault for repair.
We will be performing an update to our internal management systems on Monday August 9th from 4-5PM CST.
During this time LEAP will become unresponsive and possibly inaccessible. After 5PM all work should be completed and all systems will be working normally.
Thanks for your patience!
The SingleHop Team
admin says: Update has been completed successfully.
Thanks for your patience.
Connectivity issues at Datacenter 2- techs are aware and working to resolve it.
Brandon Ewing says: An ongoing issue with an upstream provider has caused some packet loss due to an unknown reason. Our network department has disabled this link to prevent further interruptions, and will continue to investigate.
Connectivity issues at Datacenter 2- techs are aware and working to resolve it.
Brandon Ewing says: An unknown issue has caused a reset of one of the core routers in DC2. The router has been reset, and normal operations are resumed at this time.
During the outage, customers may have seen 2 brief periods of interruption, as the failure was detected and routed around, and as the router recovered and routing reconverged.
Network staff are still investigating the root cause at this time with the vendor.
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Network performance
At this time, all maintenance tasks have been completed successfully. If you believe your service is still impacted by this maintenance, please contact our staff immediately so we can investigate.