Connectivity issues at Datacenter 2- techs are aware and working to resolve it.
Maintenance information and updates
Closed: 302 -
04:48 ( May 7) CDT Connectivity Issues DC2
Connectivity issues at Datacenter 2- techs are aware and working to resolve it.
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Mustafa Hussein says: SnapShield Firewall device experiencing network connectivity issues.
Please stand by for updates.
Thank you -
Mustafa Hussein says:
The SnapShield Firewall device is back online and functioning normally.
Total downtime was approximately less than 10 minutes.
This incident report is now closed.
Thank you.
Closed: 301 -
02:54 ( May 4) CDT Cabinet issues
Cabinet(s) #dz110 having connectivity issues our techs are working on it.
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Mustafa Hussein says:
This is a scheduled emergency maintenance that affects only the private network. The public network is not affected.
This maintenance window is now open, during which, the code on the private network switch will be updated.
Please stand by for further updates.
Thank you. -
Mustafa Hussein says:
This maintenance is now complete.
Code has been updated and connectivity restored.
Actual downtime was less than 2 minutes.
This maintenance report is now closed.
Closed: 300 -
15:18 ( Apr 25) CDT Connectivity issues Network wide
Connectivity issues on our network- techs are aware and working to resolve it.
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Eric Schrombeck says: There is currently an issue with a quick reaction monitoring server at a remote facility that is causing it to send an extremely high volume of false service down alerts. We are working with the remote facility to revolve the issue, and will update as we have more information.
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Eric Schrombeck says:
The issue causing this, which was located at the third party facility the quick reaction monitors are located, has been mostly resolved. The false positives are clearing out.
Closed: 299 -
02:12 ( Apr 17) CDT Telephone Issues
Hold the phone- we are having some telephone issues, we should have it resolved soon!
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Jordan Cooks says: Network connectivity issues may be causing a delay in response to tickets, the website, and some other systems. This is being worked on now, we expect to regain connectivity shortly.
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Jordan Cooks says:
The issue has been resolved, all systems should be back online now.
Closed: 298 -
03:51 ( Apr 6) CDT Connectivity Issues DC2
Connectivity issues at Datacenter 2- techs are aware and working to resolve it.
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Mustafa Hussein says:
A hardware issue with the cab switch has been identified.
We are in the process of swapping the faulty hardware.
Please stand by for further updates.
Thank you. -
Mustafa Hussein says:
We are in the process of racking the replacement hardware at this time.
Further updates will be posted shortly.
Please stand by.
Thank you -
Mustafa Hussein says:
The cab switch has been replaced and put into place.
We are now finishing the software configurations to start restoring functionality.
Another update will be posted soon.
Thank you. -
Mustafa Hussein says:
The cab switch has been replaced due a hardware malfunction.
Connectivity has been restored. Total down time was about 72 minutes.
This incident report is now closed.
Closed: 297 -
15:05 ( Apr 4) CDT Connectivity issues Network wide
Connectivity issues on our network- techs are aware and working to resolve it.
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Garett Murphy says: Greetings,
We are receiving reports of many clients in Europe being unable to access our network. We believe this is an issue with one of our upstream providers.
We are actively working on this issue and hope to have a resolution to it soon.
Please stand by.
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Garett Murphy says:
Greetings,
The issue is related to a fiber cut in Germany on AboveNet’s network. We are working to resolve this issue at this time. Please stand by.
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Austin Wilson says: AboveNet has resolved the issue. Traffic has been moved to Nlayer and will remain there for the next couple of hours.
Closed: 296 -
19:57 ( Apr 2) CDT Connectivity Issues DC2
Connectivity issues at Datacenter 2- techs are aware and working to resolve it.
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Jordan Cooks says:
A client disrupted network service temporarily. The issue has been mitigated.
Closed: 295 -
15:02 ( Mar 21) CDT Cabinet issues
Cabinet(s) #aswg-ek183.ord03.singlehop.net having connectivity issues our techs are working on it.
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Garett Murphy says:
Greetings,
We’ve experienced an outage for clients connected to aswg-ek183.ord03.singlehop.net. This was caused by a faulty power cable, which has been replaced.
The switch is back online and traffic is once again passing through normally.
If you need further assistance, please let us know.
Thank you.
Closed: 294 -
18:44 ( Mar 10) CDT Telephone Issues
Hold the phone- we are having some telephone issues, we should have it resolved soon!
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Eric Schrombeck says:
We will be having emergency maintenance on our backup node mixmaster tomorrow, 10/3/2012. This server may not be available for backups between 12:00 PM CST and 4:00 PM CST due to raid array maintenance.
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Eric Schrombeck says:
My mistake, that is Sunday, 11/3/2012.
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Andy Pace says: The maintenance was completed successfully
Network performance
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Starting aggregation maintenance now.
The update is taking longer then anticipated. We still do not expect an outage and we will let you know how the update is progressing.
We apologize but there had to be an outage from this upgrade. Service should be restored momentarily.
We are still seeing an outage at this time. Please standby, we are working to resolve the issue.
The outage impacted other devices on the network. We are working through the issue now.
You should be services start being restored. We are still working on the rest though.
We are still seeing issues. Locking down sections to mitigate those issues.
Still working the issue from the customer impacted by the original maintenance. Services should be restored shortly.
Full services being restored now.
Looks like there are still some additional issues that caused a problem. Working on them now.
We are seeing some additional issues from this outage. We are working on them now.
Greetings,
We are still working to resolve the current outage issues with CHI-2.
Please stand by for further updates.
Greetings,
We are still adamantly working to resolve all current connectivity issues for the CHI-2 data center that are occurring at this time.
As soon as we have more detailed information we will let you know.
Thank you.
Greetings,
We are still working on this.
As soon as we have more technical details to share, we will let you know.
Thank you for your continued patience in this matter.
Greetings,
It seems everything has been stabilized and we are now beginning our investigation into the matter.
We expect to have an official RFO before 5PM CDT regarding this outage, at which time you may request a copy of the RFO via a new ticket.
Once again, thank you for your continued patience throughout this event. Please open a ticket if you are experiencing any residual issues you believe may be related to this maintenance.